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If you're having issues checking out, please email customerservice@onia.com or call 1-800-220-6699.

U.S Shipping

Ground 2nd Day Overnight

Free

$19

$29

1-6 Days

2 Days

Next Day

US Shipping Information

Free U.S. Ground Shipping excludes Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S Virgin Islands).

Order Processing

Orders are processed Monday–Friday 8am–1pm EST. Any orders placed after 1pm EST will be shipped the following business day (this includes orders with expedited shipping).

Any order placed on Saturday, Sunday or a holiday will processed the next business day. Customer service will reach out via email if any item(s) are unavailable.

Kindly note that we do not ship to P.O. boxes.

Any FedEx shipment valued at $1,000 or more will require a signature for delivery. Failure to do this could result in loss of package, which will not be covered by FedEx.

FedEx Ground Estimated Transit Times (U.S. Only)

Transit times are estimated based on outbound standard shipping schedules as provided by FedEx. Delivery dates are not guaranteed as they are subject to disruptions in service and only provided as a guideline.

Northeast (NY, NJ, CT, PA, RI, MA, VT, NH, ME) 1-2 Business Days

Midwest (OH, MI, IN, IL, WI, MN, IA, MO, ND, SD, NE, KS) 3 Business Days

South (DE, DC, MD, WV, KY, NC, SC, TN, AR, OK, TX, LA, MS, AL, GA, FL) 3-4 Business Days

West (MT, WY, CO, NM, AZ, UT, NV, CA, ID, OR, WA) 5-6 Business Days

How Do I Track my Order?

You will receive a shipment notification e-mail upon shipment to the email address provided. The email contains a link to track your package online an an estimated delivery date.

Lost or Stolen Package

In the unfortunate incident that you are not able to locate your delivered package, then please reach out to us soon as possible at 1.800.220.6699 or customerservice@onia.com with your order number.

International Shipping

Now offering FREE intercontinental, bi-coastal, transatlantic or just really far shipping on orders of $500+.

Please note that international orders cannot be returned for any reason. Any orders designated for shipment to countries outside of the U.S. are subject to taxes, brokerage fees, custom duties and fees levied by the destination country "import fees".

Onia has partnered with a trusted Third-Party Company, International Check Out to fulfill your orders using an international credit card or shipping to an international address. International Check Out is a leading international ordering provider offering international transactions and customer support to over 205 destinations including APO/FPO addresses.

If you are shipping to an international address, simply choose the "International Check Out" option when you are ready to check out. Your items will be transferred to International Check Out for processing.

To check the status of your order or track your package, please login to your International Check Out account: here

All inquiries, should be directed to ICO at support@internationalcheckout.com .